Shipping policy

Thank you for shopping with Chess.com. Please note that this site, product and fulfillment is managed by House of Staunton. If you have any concerns or questions surrounding your order, please reach out to our customer service team and we will be happy to support you. Customer Support Page

All orders are fulfilled by House of Staunton's distribution center located in Huntsville, AL. Please allow up to 5 business days for your order to be fulfilled and account for shipping transit time by carrier. Once your order is shipped, you will receive an automated email with tracking information. If you have any questions regarding your order, please reach out to customerservice@houseofstaunton.com and our team will be happy to assist you. 

 

GENERAL SHIPPING:

Once your order is prepared to ship you will receive an email notification with tracking information. Ship time is dependent on your selection of ship method and your location for delivery.

Any questions regarding your order, please direct to customerservice@houseofstaunton.com

House of Staunton

288 Dunlop Blvd SW

Bldg 400

Huntsville, AL

35824

MADE-TO-ORDER or PREORDER SHIPPING:

Please note that if a product is identified as made-to-order or preorder, then it is subject to additional time before the item is shipped. Any product that is considered "made-to-order or "preorder" will be clearly identified in the product page. Please read the product description carefully before adding it to your cart. The description will contain the details surrounding the estimated timeline for production to fulfillment. You will receive a shipping notification via email when your order is prepared to ship.