Shipping policy
Thank you for shopping with Chess.com. Please note that this site, product and fulfillment is managed by House of Staunton. If you have any concerns or questions surrounding your order, please reach out to our customer service team and we will be happy to support you. Customer Support Page
All orders are fulfilled by House of Staunton's distribution center located in Huntsville, AL. Please allow up to 5 business days for your order to be fulfilled and account for shipping transit time by carrier. Once your order is shipped, you will receive an automated email with tracking information. If you have any questions regarding your order, please reach out to customerservice@houseofstaunton.com and our team will be happy to assist you.
Customer Service Policies
Shipping Methods / International Shipping
Orders to be shipped out of the 48 contiguous United States are sent by your choice of FedEx and US Postal Service Shipping Options.
Orders to be shipped Internationally will be shipped via USPS International, FedEx International Economy, FedEx International Priority or DHL Express Worldwide. All applicable options will be presented when shipping is calculated.
Please be advised that we will only ship Internationally via trackable methods. The shipping options provided to you on our site are the only ones at our disposal and that are applicable to your specific order. These services are provided by either DHL, FedEx or the United States Postal Service. We are sorry, but we cannot honor requests to ship via any other carriers.
We WILL NOT ship via any method that is not trackable. This is necessary to meet the standard credit card requirement that all sellers must be able to providePROOF OF DELIVERYon all shipments.
When shipping internationally, delays or additional fees assessed by your country's customs department are beyond our control. Our customers are strongly encouraged to research their country's importing rules and if any additional fees, such as GST, duties or VAT are applicable. These fees are not included in the shipping costs and are, regrettably, your responsibility.
We are required by U.S. Customs exporting regulations to declare the appropriate value on every international shipment. There are no exceptions to this rule.
If you have any questions, we encourage you to contact your local Customs Office to determine if any such fees are applicable to your purchase. We have no access to that information and will not be able to assist you in this matter.
GENERAL SHIPPING:
Once your order is prepared to ship you will receive an email notification with tracking information. Ship time is dependent on your selection of ship method and your location for delivery.
Any questions regarding your order, please direct to customerservice@houseofstaunton.com
House of Staunton
288 Dunlop Blvd SW
Bldg 400
Huntsville, AL
35824
MADE-TO-ORDER or PREORDER SHIPPING:
Please note that if a product is identified as made-to-order or preorder, then it is subject to additional time before the item is shipped. Any product that is considered "made-to-order or "preorder" will be clearly identified in the product page. Please read the product description carefully before adding it to your cart. The description will contain the details surrounding the estimated timeline for production to fulfillment. You will receive a shipping notification via email when your order is prepared to ship.